Well I'll start with the positives. This EP is absolutely phenomenal. I had extremely high expectations and Avi, brother, you did not disappoint. I am completely in love with everything about this EP and Avi and how serene and at peace he seems writing and performing his own music. However, I was extremely disappointed to find out that even though I preordered, the EP and shirt bundle I ordered were on backorder. I never received an email informing me of this or apologizing for the inconvenience and was never given an estimate of when I may receive it. So while the products are outstanding, the customer service is severely lacking and I'm definitely disappointed by this experience.